Jewellery Care and Repair

Jewellery Care and Repair

Fine jewellery is delicate and requires proper care to maintain its beauty and longevity. Please follow our recommendations to ensure your jewellery stays in excellent condition:

• Jewellery Care:

• Remove your jewellery before engaging in activities that may expose it to moisture, friction, or impact, such as washing your hands, sleeping, showering, exercising, or participating in sports.

• Proper care helps preserve the lustre and prolong the life of your jewellery.

• Warranty:

• We will gladly assist with repairs for any manufacturing defects or material damage.

• However, our warranty does not cover:

• Lost items.

• Modifications made by third parties.

• Damage caused by improper use or storage.

• Repair Services:

• Over time, normal wear and tear is expected, and we understand repairs may be needed. If your jewellery requires repair:

• Contact us via WhatsApp at +852-69983920 or email us at info@lainesparklelab.com for assistance.

• For online orders, please ensure the jewellery is packaged securely in its original packaging or a box of similar size to avoid further damage during transit.

• Shipping for Repairs:

• Shipping and return shipping fees for repair services will not be covered.

• For more information about shipping, please email us at info@lainesparklelab.com.

We are committed to helping you care for your jewellery and ensuring it remains a cherished part of your collection.