We are committed to ensuring your satisfaction with our jewellery. Please review our policies below:  

Exchanges:  

 Items eligible for exchange must be unworn, undamaged, and in their original condition. If you receive a defective or incorrect item, you may request an exchange within 7 days of receiving your order.  

Returns:  

  We accept returns only for items that were defective prior to purchase. Please note that the sales of all made-to-order jewellery pieces are final and cannot be returned or exchanged.  

How to Contact Us:  

  If there is an issue with your order, please reach out to us via:  

  Email: info@lainesparklelab.com

  WhatsApp: +852-69983920  

Our team will respond to your inquiry within 24 hours to assist you with the process.