Shipping policy

We strive to ensure a smooth and reliable shipping experience for all our customers. Please review our shipping guidelines below:

• Order Processing:

• Please allow 1-2 business days for order processing and fulfillment.

• You will receive a shipping confirmation email with tracking information once your order has been shipped.

• Delivery Times:

• In-stock items: Shipped within 1-2 business days.

• Restock items: Delivery typically takes around 4 weeks.

• Made-to-order jewellery: Delivery typically takes 6-8 weeks. For accurate lead times, please confirm with our team.

• Shipping Methods:

• We offer worldwide shipping via FedEx and UPS.

• Free shipping is available for orders delivered to Hong Kong and Macau.

• Free in-store pickup is available in Hong Kong every Friday at One IFC, by appointment only.

• Important Notes:

• We are not responsible for lost, held, or damaged parcels once they have been shipped.

• Please ensure that all shipping details are accurate to avoid delays or delivery issues.

If you have any questions or concerns regarding shipping, feel free to contact us at info@lainesparklelab.com or via WhatsApp at +852-69983920.

Duties & Taxes

All prices listed on our website are exclusive of taxes and duties. Customers are responsible for any import duties, customs fees, and local sales taxes required by the shipping destination to clear their order through customs upon arrival.

We recommend confirming with your local customs authority regarding any applicable taxes or duties before placing your order, as we are unable to estimate or advise on these charges.